When you order with us we will send you everything you need to send us your loved one's ashes.
Once your payment has been made we send you via royal mail our Ashes Glass Jewellery pack containing an order form to sign and confirm the order details are full and correct, also included are full instructions and a vial which only needs to be half filled with ashes.
The price of the Memorial includes free postage and the return envelope we provide you with has a second class large letter stamp but you are welcome to post it special delivery if you so wish.
We will text or email you to advise when the ashes have arrived safely with us at our studio, and when your Handcrafted Memorial has been completed.
We aim to deliver your Jewellery order within 14 working days of the ashes arriving at the studio.
Paperweights have a 4 week delivery time from us receiving the ashes.
Your completed Ashes Glass Memorial and the remaining ashes are then posted back to you or your chosen delivery address via next day special delivery.
Please contact us or use the website to message us with any questions you may have regarding any aspect of our service, and we will do our best to help you.
Visit our FAQs page for more useful information about our products and service.